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Delivery Information

Delivery Policies

 We know how important it is to receive your goods when you expect them, especially if you've ordered something for a specific occasion. We use the Royal Mail to deliver our products.

 All deliveries are tracked.

 Delivery services to the UK Mainland includes

  • Standard Delivery
  • Next Day Delivery

 For International delivery, costs are below.

 Standard Delivery UK. 

  • Delivery is within 4 working days from the moment you submit your order.
  • Delivery is Monday to Saturdays (excluding Public Holidays).
  • If your order is above £75.00, no delivery charge will be applied. If your order value is less than this, the delivery charge is £5.00.
  • We’ll email you once your parcel has been shipped from our warehouse.
  • A signature will be required on receipt.
  • If you're not available to take delivery of your parcel, Royal Mail will leave a delivery card advising how to arrange collection.

We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Periodic technical updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services may be temporarily unavailable.

Teddy Edward cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the Royal Mail.

 UK Next Day Delivery

  • Delivery is on the next day (Monday-Friday) if ordered before 3pm (Monday-Friday).
  • Orders placed after 3pm will be delivered within 2 days.
  • Delivery is excluded on Public Holidays.
  • Next Day Delivery costs just £10.00.
  • Delivery is fully tracked.
  • We’ll email you once your parcel has been shipped from our warehouse.
  • A signature will be required on receipt.
  • If you're not available to take delivery of your parcel, the Royal Mail will leave a delivery card advising how to arrange collection.

We aim to meet these delivery times but during busy periods (including sale) deliveries may occasionally take a little longer. Periodic technical updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services may be temporarily unavailable.

Teddy Edward cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for Royal Mail.

European Deliveries

Including

Belgium

Denmark

France

Germany

Guernsey

Hungary

Ireland

Isle Of Man

Italy

Jersey

Netherlands

Norway

Spain

Sweden

Switzerland

  • Delivery is within 5 working days from the moment you submit your order.
  • Delivery is Monday to Saturdays (excluding Public Holidays).
  • The delivery charge is £14.00.
  • We’ll email you once your parcel has been shipped from our warehouse.
  • We use Royal Mail to ship our product who team up with local delivery companies, which vary by country.
  • A signature will be required on receipt.
  • If you're not available to take delivery of your parcel, Royal Mail will leave a delivery card advising how to arrange collection.

We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally technical updates to our systems or force majeure events, such as extreme weather conditions may disrupt service.

Teddy Edward cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

 North America Deliveries

Including

United States of America

Canada

  • Delivery is within 5 working days from the moment you submit your order.
  • Delivery is Monday to Saturdays (excluding Public Holidays).
  • The delivery charge is £16.00.
  • We’ll email you once your parcel has been shipped from our warehouse.
  • We use Royal Mail to ship our product who team up with local delivery companies, which vary by country.
  • A signature will be required on receipt.
  • If you're not available to take delivery of your parcel, Royal Mail will leave a delivery card advising how to arrange collection.

 We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally technical updates to our systems or force majeure events, such as extreme weather conditions may disrupt service.

Teddy Edward cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

 

China  Deliveries

Including

China Mainland

Hong Kong

  • Delivery is within 7 working days from the moment you submit your order.
  • Delivery is Monday to Saturdays (excluding Public Holidays).
  • The delivery charge is £20.00.
  • We’ll email you once your parcel has been shipped from our warehouse.
  • We use Royal Mail to ship our product who team up with local delivery companies, which vary by country.
  • A signature will be required on receipt.
  • If you're not available to take delivery of your parcel, Royal Mail will leave a delivery card advising how to arrange collection.

 We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally technical updates to our systems or force majeure events, such as extreme weather conditions may disrupt service.

Teddy Edward cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

 Japan Deliveries

  • Delivery is within 7 working days from the moment you submit your order.
  • Delivery is Monday to Saturdays (excluding Public Holidays).
  • The delivery charge is £20.00.
  • We’ll email you once your parcel has been shipped from our warehouse.
  • We use Royal Mail to ship our product who team up with local delivery companies, which vary by country.
  • A signature will be required on receipt.
  • If you're not available to take delivery of your parcel, Royal Mail will leave a delivery card advising how to arrange collection.

 We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally technical updates to our systems or force majeure events, such as extreme weather conditions may disrupt service.

Teddy Edward cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

 Australia Deliveries

  • Delivery is within 7 working days from the moment you submit your order.
  • Delivery is Monday to Saturdays (excluding Public Holidays).
  • The delivery charge is £30.00.
  • We’ll email you once your parcel has been shipped from our warehouse.
  • We use Royal Mail to ship our product who team up with local delivery companies, which vary by country.
  • A signature will be required on receipt.
  • If you're not available to take delivery of your parcel, Royal Mail will leave a delivery card advising how to arrange collection.

 We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally technical updates to our systems or force majeure events, such as extreme weather conditions may disrupt service.

Teddy Edward cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

New Zealand Deliveries

  •  Delivery is within 7 working days from the moment you submit your order.
  • Delivery is Monday to Saturdays (excluding Public Holidays).
  • The delivery charge is £30.00.
  • We’ll email you once your parcel has been shipped from our warehouse.
  • We use Royal Mail to ship our product who team up with local delivery companies, which vary by country.
  • A signature will be required on receipt.
  • If you're not available to take delivery of your parcel, Royal Mail will leave a delivery card advising how to arrange collection.

 We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally technical updates to our systems or force majeure events, such as extreme weather conditions may disrupt service.

Teddy Edward cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

Singapore Deliveries

  • Delivery is within 7 working days from the moment you submit your order.
  • Delivery is Monday to Saturdays (excluding Public Holidays).
  • The delivery charge is £20.00.
  • We’ll email you once your parcel has been shipped from our warehouse.
  • We use Royal Mail to ship our product who team up with local delivery companies, which vary by country.
  • A signature will be required on receipt.
  • If you're not available to take delivery of your parcel, Royal Mail will leave a delivery card advising how to arrange collection.

 We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally technical updates to our systems or force majeure events, such as extreme weather conditions may disrupt service.

Teddy Edward cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.


Returns Information

Would you like to return something? No problem!

  • You can return any item for a refund within 28 days of receiving your original order.
  • You can also exchange your item within 28 days, for the same product or product of the same value. If you want to exchange for a product of a higher value you will need to pay the difference. For a product of lower value, we will refund the difference.
  • We will send your replacement to the original delivery address on your account - we cannot send a replacement to an address that is not your original delivery address.  
  • If the item is out of stock in the size or colour you have opted for, then a refund will be issued instead.
  • We will refund the price you purchased your item at. This includes sale items. If you would like a refund for your goods but you can’t return them to us for any reason, then we cannot refund those goods.
  • All goods will be inspected on return and must be in the same condition they were shipped to you.
  • The goods are your responsibility until they reach our warehouse, so ensure there is no damage in transit.
  • We try hard to accept all returns and they don’t need to be in the original bag, as long as they're securely packed. Returned items must have tags and any packaging still attached to the product and unworn.
  • In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
  • We recommend you obtain proof of postage.
  • Our returns address is: Teddy Edward of Wysall Ltd, Sutton House, 4 Tuckwood Court , Wysall, Nottinghamshire NG12 5PP

Please contact us for information about rewards.

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On Premier Streets since

2022

Payment options

We accept PayPal and all major credit cards.


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