Customer service

Need a hand with something? Check out the options below for help with your Premier Streets experience.


First things first, check out our frequently asked questions to see if your query has already been answered!

Go to FAQ’s


For queries about specific shops or products, the best thing to do is contact the shopkeeper directly. This is super easy to do by navigating to the shop’s page or social hub and clicking on this icon:

Through this chat feature, you can message, email, video chat and more. It will even tell you whether the shopkeeper is online or not, so you won’t be waiting around for an answer.


If you have a technical query or a problem that is site wide, you can contact one of our friendly Premier Streets team. Click the button below to find our contact details.

Contact Us