Every step from start to finish is done in the UK.
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We ship within the UK via DPD European and International shipments will be delivered by DHL. Please note: We are unable to ship to Russia due to import laws.
How do I track my order status?
Once your order has shipped we will email you the tracking number. If you created an account at the time of purchase you can sign into your account and look under ‘My Orders’ where you will be able to view the status of your orders.
How long will it take for my order to arrive? (UK only)
Standard Shipping – We usually quote 3 to 5 working days for delivery using our standard service. However, it might take up to 7 days during our busy times in the autumn and winter seasons. If there is going to be a delay in dispatching your order, you will be contacted by us.
Next Day Delivery – Orders made on working days (Mon-Fri) before 12pm will be shipped on the same day, arriving with you the following working day. Orders placed after 12pm will be shipped the following working day.
Due to the Covid-19 pandemic all returns will be quarantined for 72 hours on arrival.
We apologize for any inconveniences this may cause but we have taken these measures to protect our staff and future customers. Items purchased online must be returned for a refund or exchange in an unused and resalable condition for a full refund.
Where a product is faulty or damaged, we will refund the return delivery charge, but NOT when a product is simply unwanted. We are an independently run, family business and although we are looking into offering free returns in the future, this is not a service we are currently able to provide. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also carry no smell of pets, perfumes or smoke.
In the event of a jumper shrinking in the wash, we will not accept return. All jumpers are sold with a ‘Hand Wash Cool, Dry Flat’ care label and provided these instructions are followed, the jumper will not shrink. We recommend that you do not wash your jumper with harsh chemicals but this will not shrink the jumper.
Please note – the Wool Safe washing machine cycle is not a safe method of washing our wool jumpers. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then a full refund will be processed and the credit will automatically be applied to your credit card or original method of payment, within 14 days.
When booking in your international return, please ensure you state the items are marked as ‘Return to origin‘ otherwise there will be duties placed on the parcel when it arrives back to us. If this happens, the duties fee will be deducted from your refund.
Can I return items without a proof of purchase?
Unfortunately we do require proof of purchase for all returns even those gifted. We are an independent retail company both within the UK and internationally and we can only accept returns for goods bought directly from us. Any items bought via our stockists will need to be returned directly to them.
How can I make an international return?
International return costs will need to be covered by the customer. When booking in your return, please ensure you state the items are marked as ‘Return to origin‘ otherwise there will be duties placed on the parcel when it arrives back to us. If this happens, the duties fee will be deducted from your refund.
We do have access to all orders made on our online store, and even if you cannot provide us with the actual packing slip as proof of purchase, please quote the order number (found in your confirmation email) or provide us with the contact details of the purchaser and we will do our best to help.
All refunds are returned to the original payment method / card or can made into a credit note if the item was a gift.
How long will it take to process a refund?
We endeavour to process a refunds as quickly as possible. Refunds usually take between 5-7 working days but during exceptionally busy sale periods or peaks in the seasonal cycle it may take up to 14 working days to process.
Why don’t you offer exchanges?
To avoid delays, stock errors or additional fees. This keeps things quick and simple for you and for us. Simply return the unwanted item for a full refund and purchase the replacement item at your convenience.
Return shipping costs
You will be responsible for paying for your own shipping costs for returning your item’items. Please ensure your parcel is labelled clearly and securely packaged when returning.
Unlike the large retail giants who can easily offer free returns, we are a small independent company, manufacturing 100% of our items here in the UK. Unfortunately this means we cannot offer free returns labels at this time. We are looking into implementing this in the future in a sustainable way.
I have a received a faulty item, what can I do?
Occasionally during the manufacturing process, threads can become untied and buttons can pop out of place. If you receive a faulty item please let us know as soon as possible so we can look into replacing it.
What is the address for returns?
Our return address is:
Montpelier Central Trading Estate
My item has now gone into sale, can you refund the difference?
We are unable to refund the price difference on sale items, however, if you’re within the 28 day return policy you can always return and re-order.
I’ve made a mistake on my order, can I make an amendment?
We understand mistakes can happen so please check your confirmation email as soon as you have placed your order and let firstname.lastname@example.org know any changes needed as soon as you can. Our packing team will be busy processing your order so it may not always be possible but we will try our best.
On Premier Streets since
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Unit 1 Montpelier Central Trading Estate Station Road, Montpelier
Over 180 years of proud British manufacturing and design heritage.
Every step from start to finish is done in the UK.
At Parkers, we pride ourselves in producing outstanding British products.
A self taught watercolour artist