General

Who do I contact with questions about the website or products?

For all questions, issues or complaints with the UK High Street website you may contact the admin team through the messaging system, by email or by phone. For all enquiries related to individual shops, products or services please contact the vendor in question through the messaging system before contacting the High Street admin team.

I have a problem with a vendor, who do I contact?

If you’re unable to resolve an issue with an order or would like to make a complaint about a vendor please contact the UK High Street admin team at the earliest possibility. The admin team reserves the right to provide final arbitration in disputes between vendors and customers and may access records of messages sent between customers and vendors to better assist us in resolving disputes fairly.

How do I access my data/delete my account?

All customer data held by the UK High Street for administration purposes on the social page can be accessed by sending an email to the Admin Team outlining what data you would like. We will then forward on all relevant data in accordance with EU GDPR regulations. If you would like to have your account deleted and personal identifying information scrubbed from our database you will likewise need to send a request via email to the UK High Street Admin Team.

What is the UK High Street

Shopping on the High Street

How can I find a specific shop?

Customers can search for shops and products by using the search bar at the top of the screen - you may need to click the button with a magnifying glass on it for this to be visible. Search results will display all matching shops first, and then all matching individual products.

Can I save my favourite shops?

Yes you can, simply navigate to the shop you want to save and click the heart-shaped button on the shop’s header image. This will add it to the list of your favourite shops in your Customer Profile.

Can I open up a shop?

The UK High Street features vendors from across the UK selling their products to the wider world - this means that it is only open to sellers based in the UK. If this includes you, then click the ‘Sell’ link at the top-right of the screen to get started! We’d love to hear from you and see what you have to offer.

Placing Orders

How do I make a purchase?

Once you have browsed through some shops and added some things to your basket, click the red ‘Basket’ button at the top-right of the screen to view all of it together. Once you’re ready to complete your order, click the ‘Checkout’ or ‘Checkout as Guest’ buttons at the bottom of the basket - if this is your first order we highly recommend signing up for an account to access full order tracking, re-ordering and social features.

Do I need to create an account to make a purchase?

No, you may proceed through the checkout without signing up for a UK High Street Account by selecting the ‘Checkout As Guest’ button on the basket. Checking out as a Guest means you will not be able to view a record of your previous orders or access any of the social features - your tracking number (where applicable) will still be sent to your email address however.

Which payment methods can I use?

The UK High Street accepts all major credit and debit cards as well as Paypal. To use Paypal you must first have signed up for an account at www.paypal.com

Where do I enter promotional codes/gift cards/coupons?

You can enter any promotional codes, coupons or digital gift cards in the Basket window, just above the checkout buttons. Please note that promotional codes may have conditions that are required before they will activate in your basket, so for any issues regarding them please contact the issuing vendor for information.

Can I re-order a previous order?

Yes, you can. You will find your previous orders in your Customer Profile - each one will have a ‘Re-Order’ button next to it which will ask you to confirm the details and change any that need changing before placing the order.

Can I change the delivery information on an in-progress order?

Orders that have not yet been accepted can have their delivery information freely changed by contacting the UK High Street admin team. Please note that this may incur additional delivery charges should the delivery location change significantly. Orders that have been accepted can have the delivery information changed by contacting the vendors responsible for the order - as with all cases involving contacting vendors we recommend the use of the built-in messaging system for all but the most urgent enquiries.

How late can I cancel an order?

You can freely cancel any order that is not yet dispatched in part or in full. If some goods have been dispatched from their vendors you cannot cancel the order via the usual means - contact the vendors of any products not yet shipped and request a manual cancellation of their part of the order. Vendors may process these cancellations at their discretion and retain the right to refuse a cancellation if the goods have already been processed for dispatch.

Your Orders

When will be order be delivered?

Once orders are accepted they are split up and sent to the relevant vendors for processing and dispatch. This means that your order may ship at different times and speeds depending on the vendor’s shipping policy. For more information on the estimated dispatch and transit time of your order, please contact the vendors

I am having trouble with an order I’m trying to place, who do I contact?

If you are having trouble with the website that is preventing you from placing an order, please contact the UK High Street admin team as soon as possible. If you are having a problem with promotional codes or other offers, please contact the issuing vendor for assistance.

I am having trouble with an order I’ve already placed, who do I contact?

Once your order has been accepted you will need to contact the vendor responsible for a given product via the built-in messaging system. This includes if you need to change or remove a product, if you need to change the shipping address or if promotions/coupons haven’t been applied correctly. If you need to change payment information or don’t know who to contact about a particular issue you may contact the UK High Street admin team for information and assistance. Please do not contact the admin team about issues that can be solved by the individual vendors as it may result in delays that prevent the matter being resolved before the order is shipped.


I have a problem with a vendor, who do I contact?

If you’re unable to resolve an issue with an order or would like to make a complaint about a vendor please contact the UK High Street admin team at the earliest possibility. The admin team reserves the right to provide final arbitration in disputes between vendors and customers and may access records of messages sent between customers and vendors to better assist us in resolving disputes fairly.

Where can I view my order information and tracking numbers?

All information regarding your pending and completed orders can be viewed from your Customer Profile. This includes any shipments dispatched to you and tracking numbers will be shown here if provided. Please note that some vendors and shipping options may not include a tracking number - if you require information about these orders please contact the relevant vendor.


How do I process returns/refunds?

Returns and refunds will need to be arranged with the vendor responsible for the defective/missing products. You can contact the vendor directly via the built-in messaging system. Please note that vendors set their own return and refund policies, and the UK High Street respects the right of its vendors to adhere to their own regulations. Therefore the High Street admin team is not responsible for the acceptance or processing of returns and refunds.


Social Page

How do I make a post?

You can make posts on your social page by typing a message in the box below your cover image and hitting the ‘Post’ button or pressing the Enter key.


What kind of content can I put in a post?

You can add still images, videos and links to external sites into your posts by clicking the three ‘Add’ buttons above the message box. Please be aware that any content attached to posts may be removed at the discretion of the Admin team should it not match our community standards. Repeated posting of content in violation of our standards may result in the revocation of social page access or termination of the customer account - we will always contact you before these actions are taken, however.


How can I add friends?

Add your friends to your social account by clicking of the blue ‘Plus’ (+) button on the left side of the page. You can then search for friends that have their own social accounts as well as send invites via email and SMS services. Friends that do not have their own accounts will be required to create one to add them as a friend on your profile.

Who can see my posts?

Yes, to delete your post simply click the button shaped like three vertical dots next to your message and select ‘Delete Post’. Posts can be deleted at any time, but please be aware that this will not delete any copies of the post shared by friends.


Will I see any adverts?

All boards will display a small number of adverts issued by the UK High Street Admin Team scattered among the normal posts. Adverts will be clearly marked as such and will only be for goods and services available through the UK High Street. Advert content may include promotions, vendor highlights, product recommendations, news or related material.